Honest answers to the questions we hear most

We file removal appeals for fake or policy-violating Google reviews through Google’s official content-policy channel. We’re not lawyers, not a PR agency, and not a reputation suite. We do one thing: remove reviews that violate Google’s rules, and you pay only when Google removes one.

Run a free audit. Paste your business name and city. We scan your lowest-rated Google reviews against Google’s published content-policy categories and show which ones may qualify for removal. No card, no signup required to see the audit.

US local-service business owners: dental practices and DSOs, HVAC and home-services contractors, restaurants, law firms, medical practices, real-estate agents, and auto repair shops. If a single fake 1-star review meaningfully hurts your inquiries, we’re a fit. See our founder story for the why behind the business.

The audit is free and takes no card: we scan your reviews and tell you which ones may qualify for removal. You pay only for a review you choose to file on and Google then removes, at $150 to $250 per review. No setup fee and no subscription.

Audit: a couple of minutes. After that, we write the filing for each review you pick. Google’s decision is on Google’s own clock: its help page on reporting reviews says “Review evaluation typically takes several days” (support.google.com/business/answer/4596773) and commits to no date beyond that, so we do not quote one either. See the full process.

No, never. We do not take your password and we do not log in as you. What we ask for is Manager access on your Business Profile, which you add on Google’s own screen and can remove at any time, and which does not let us post as you. If you would rather not grant it, your account offers two other ways to show the listing is yours: a code we mail to an address on the listing’s own domain, or a message you send us from your company address. The filings themselves go through Google’s public policy channels.

The audit is free. A removal is $150 to $250 per review, set by how hard that case is, and it is charged only after Google takes the review down. You see the price next to every review before anything is filed, and that price does not change. See full pricing.

Each review gets its own price on a five-step ladder from $150 to $250. A review with a clear policy breach is quicker to argue than a well-written review with no obvious breach, so it sits lower on the ladder.

Only after Google removes the review. Flagging a review costs nothing and takes no card. It files the case, that’s all. Once Google confirms the removal, we invoice you through LemonSqueezy. If Google declines, no invoice is ever raised. No card is stored between cases. See our billing promise.

No. Each review keeps its own price on the ladder whether you file one or fifteen, and it is charged only after Google removes that review. Multi-location DSOs and franchise groups should still get in touch, and we will work out how to run filings across your listings.

No. There is no subscription and nothing that renews. Every removal is paid per review, only after Google removes it. The audit is free and takes no card. See pricing.

All major credit and debit cards via LemonSqueezy (Visa, Mastercard, Amex, Discover). LemonSqueezy is also the merchant of record, so receipts are tax-compliant for US, EU, and UK businesses.

No. Cards are tokenized at LemonSqueezy and we never see the number. A removal is a one-off charge, so nothing recurring is set up for it, and next time you are billed you re-enter your card at LemonSqueezy. Nothing we sell recurs.

That depends on two numbers only you have: what one new customer is worth to you, and how many people read the review before they decide. We don’t publish an industry figure for it, because we have not measured one and neither has anyone we would be willing to cite. What we can tell you is the downside, exactly: a filing Google declines costs you nothing. If you want to see what the rating itself moves, run your own numbers.

We do not publish a removal rate, because we cannot yet publish the sample behind one. A rate is meaningless without the denominator. What we will tell you up front: if Google declines, you’re never billed. See the breakdown in our methodology.

Reviews that violate Google’s content policy: fake reviews from non-customers, off-topic content, conflict of interest (competitors, ex-employees), harassment and hate speech, restricted content, personal information leaks, misinformation, and impersonation. See the full list with examples.

Honest opinions from real customers, even harsh ones. Real service complaints. Reviews about products you no longer sell. Google’s policy protects genuine feedback, and we will not invent a clause for it. Whether a given review is genuine takes more than its words: the reviewer’s profile, the timing and your own records all count. Google makes the final call.

What we promise is the billing. You are never charged for a case Google declines, which puts the whole risk of a filing on our side rather than yours. See the written promise.

For each review you pick, we write the filing: the Google policy category it breaks, a written argument built on what is visible (the reviewer’s public profile, timing, anything your own records show) and one supporting attachment, which is what Google’s appeal accepts. You choose which reviews are filed, and nothing goes to Google before you do. See the methodology.

Sending the same filing again gives Google nothing new to weigh, so we only file again when something has changed, for example the reviewer posts more reviews that show a pattern. A declined filing is never billed, and neither is a second one Google declines.

According to Google’s help page on reporting reviews, “Review evaluation typically takes several days” (support.google.com/business/answer/4596773). Google commits to no date beyond that. We have not measured one, so we do not quote one. You hear from us when the decision lands.

Not currently. We’re focused on Google reviews only. Other platforms have different policy structures we’d rather build out properly than ship half-done.

No. Filings go through Google’s public policy-violation channel, the same one any business owner uses. There’s no marker indicating a third party filed, and the reviewer is not told who reported them.

Because there’s nothing to refund. We don’t take payment when you flag a review. The fee is invoiced only after Google confirms the removal. A refund policy only matters when a service charges you before it delivers. We don’t. Full terms on the billing promise page.

If Google keeps the review up, you owe nothing for it. The case closes, no invoice is raised, no card is touched, and there’s nothing for you to claim. We tell you Google declined, so you know where the case landed. Google’s decline gives no reasoning, so we cannot pass one on.

Same outcome: you’re not billed. We treat silence the way we treat a rejection. If the review is still live, the removal didn’t happen, so there’s nothing to invoice. Google commits to no decision window at all, so we do not read anything into how long a case has been quiet, and we close a case out rather than leave it open indefinitely.

After we confirm the review is gone from your listing. We verify the removal on the live listing first. We don’t invoice off Google’s notification alone, because those occasionally fire before the review actually disappears.

If a later read of your listing finds the review back, our record stops counting it as removed, and we work the case again. Filing on it again costs you nothing. Tell us if you spot it first.

Your business name and address, the Google review URL(s) you submit, your email and phone (for verification and updates), and the evidence we gather (publicly available reviewer history, screenshots). That’s it. Full detail in the privacy policy.

Only what’s necessary to file the appeal: the review URL, the policy category it violates, and the supporting evidence packet. We don’t share your account credentials, payment info, or other business data.

Encrypted at rest on Cloudflare D1 (US region) with TLS 1.3 in transit. We retain audit data for 24 months for case-history purposes, then auto-delete. Payment data lives at LemonSqueezy, never on our infrastructure. See security details.

We don’t process PHI (protected health information). Reviews on a public Google listing aren’t PHI. We don’t ask you for patient details, charts, or any identifying medical data. We work entirely from publicly available review content plus what Google’s policy already permits us to file.

Yes. We don’t publish customer names, business names, or case details without explicit written consent. So far we have published no case studies at all, and when we do they will be anonymized to vertical and region (e.g., “a 3-location dental DSO in the Southwest”).

No. Your business data, audit results, and evidence packets are not used to train any model.

Yes. Email talha@repushield.app and we purge it by hand. There is no self-serve delete button in the portal yet, so we do it for you. We delete everything within 7 business days except records we’re legally required to retain (payment records for 7 years per US tax law).

No. The audit runs without an account. You create one only if you decide to file: that’s when we need to verify your business ownership and store filing history.

Go to /login with your email and password. If you’ve forgotten it, the Forgot password link on that screen emails you a reset. Accounts with two-factor turned on are asked for their authenticator code at sign-in.

Not yet. One login owns the account today, and multi-location groups run on that single login. If you need separate access for office managers, say so on the contact form. We would rather build it around how your group actually approves filings than guess.

The Removals screen in your portal lists every review you have sent us and where each one stands: pending, filed, under review with Google, or removed. Billing has its own screen for what has been invoiced and what has been paid.

Email talha@repushield.app or use the contact form. A person reads it, not a ticket queue, and we don’t gate support behind tiers.

Not as a download yet. The Removals screen shows the whole history on screen (review, policy category, where it stands, whether it was invoiced) and Reports holds the written summaries we have sent you. If you need it as a file for a quarterly review, ask and we will send one.

Removals have nothing to cancel: each one is charged once, after Google removes the review, and nothing recurs. There is no subscription to cancel. To have the account and its data deleted, email talha@repushield.app.