Contact RepuShield about a Google review removal
After you press send
Four steps, and you decide at the third one
A person opens it
Talha reads every message himself. There is no autoresponder, no ticket number and no chatbot in front of the inbox.
We look at the listing
Your profile gets opened and the lowest-rated reviews get read against Google's published content policy, one at a time.
You get the list back
Each review that carries a policy case comes back with the clause it breaks and its price beside it. The ones with no case are named too, rather than quietly padded into the total.
You pick, we file
Nothing is filed until you say which ones. Filing runs through Google's own policy channels, and Google makes the final call on every removal.
When you hear back
Messages are read the same day they arrive, and the reply comes by email within one working day, written by the person who read it.
That is our clock, and it is the only one on this site with a number attached to it. Once a filing is with Google, the decision runs on Google’s timetable, and anyone quoting you a date for that is quoting a guess. Our timeline guide covers what Google does and does not publish about it.
What to include
Four things that turn a first message into an answer
None of it is required to write in. It is simply the difference between a reply that asks you four questions and a reply that tells you where you stand.
A link to your listing
The Google Maps link to your Business Profile. It saves a round trip, and it is the only way to be sure we are reading the right profile out of several with your name on them.
Which reviews you mean
The reviewer's name as it appears on the review, or the first few words of it. A screenshot works just as well and survives the review being taken down.
Whether they are in your records
Booking system, invoices, POS, patient list. If there is no trace of that person, say so plainly. That single fact is the backbone of a fake engagement filing.
Anything time-sensitive
A demand for money, a burst that landed overnight, a listing that has gone quiet. Put it in the first line so it is not buried on the third read.
What we will tell you straight
We will not invent a policy clause for a review. Where the wording does not carry one, we say so, and you decide whether it still goes in front of Google. That is not us being careful with your money for the sake of it: Google’s appeal is one per review and its decision on it is final, so a weak filing is a door closing.
Before you write
Questions people ask in the first message
Do I need an account or a card to talk to you?
No to both. There is nothing to sign up for to ask a question, and no card is taken before anything is filed. You are billed only when Google removes a review, at the price shown beside that review before it went in.
How quickly will I hear back?
Every message is read the same day it arrives, and the answer comes by email from a person rather than a template. If your case involves a demand for money, say so in the first line and it gets opened first.
What do you need from me before you can start?
A link to the listing, which reviews you mean, and whether the people who left them appear anywhere in your records. When it comes to filing, we work as an authorized manager on your Business Profile. We never ask for your Google password.
Can you tell me whether my review qualifies before I commit to anything?
That is what the free audit is for. Paste your Google Maps URL, and it reads your lowest-rated reviews against the published policy and names the clause each one could be filed under, with no account and no card.
What if you look and there is no case?
Then we say so, and there is nothing to pay. We will not invent a policy clause to give a review a case it does not have, because a weak filing spends an appeal you only get once and Google's misuse policy counts it against the account that sent it.
Do you work with agencies and consultants?
Yes, and it is a common arrangement: an agency runs the local SEO and hands over the review case rather than turning the client away. Filing is the only thing we do, so nothing in it competes with the rest of your work.
Someone is asking me for money to take reviews down. Is that different?
Very. That is extortion, Google runs a separate report for it that a dedicated team reads, and the messages are the strongest evidence in the case. Do not pay and do not reply to them. Our guide on extortion and review bombing has the order to work in.