How much does it cost?

The audit is free. A removal is $150 to $250 per review, set by how hard that case is, and it is charged only after Google takes the review down.

How long does Google take?

According to Google's help page on reporting reviews, "Review evaluation typically takes several days" (support.google.com/business/answer/4596773). Google commits to no date beyond that, and we have not measured one, so we do not promise one. You hear from us when the decision lands.

Do you need my Google password?

Never. You add us as a Manager on your Business Profile, which is a switch inside Google that you turn on and can take back at any moment. Manager, never Owner, and we never post as you.

How many of my reviews will qualify?

Nobody can give you a number before reading them. The audit is free precisely so you see the clause and the price for each flagged review before you spend anything.

Can you get me more good reviews instead?

No, and we would not take that work. Manufacturing reviews breaks the same policies we file under, and it would leave your listing in worse shape than the review you wanted gone.

What do you need from me to start?

The link to your Google Business Profile. The audit runs on what is already public, and the sheet comes back in a couple of minutes.

Is any of this against Google's rules?

No. Every case goes through Google's own published channels, under a clause Google published, from an account that states it is the listing's manager. There are no fake flags and no second accounts.

Do I pay extra for the appeal?

No. The single appeal each review is allowed is included in its price rather than sold to you afterwards, and a filing Google declines costs you nothing.

Can you remove a review from a real customer?

Google's policy protects an honest account of a real visit, and we will not invent a clause for one. Whether a review is that takes more than its words: the reviewer's profile, the timing and your own records all count, and the free audit reads each one. Every filing names the clause it relies on, and Google makes the final call.

Who actually does the filing?

A person. The model scores each review, then someone reads the score, the review and the clause together before a single case leaves. That is not a setting you can switch off.

What happens after an appeal is refused?

We tell you plainly. Google allows one appeal per review and calls its decision final, so filing the same review past that point does not help. The rungs after it are different channels, not the same one again.

Do you watch my listing afterwards?

There is no monitoring subscription. There is no subscription and nothing that renews. Every removal is paid per review, only after Google removes it. An audit runs when you or we start one. If a new review appears later, run the free audit again.

Google review removal · Billed only when Google removes it

Google review removal. Pay only when Google removes it.

We check your reviews against Google’s review policies for free. We file the ones you pick, and you pay only if Google removes them.

Free audit. $150 to $250 per review. Nothing if it stays up.See full pricing

See reviews Google took down after we filed

Run a free audit See how removals work

No charge unless Google removes it
No card for the audit

riverside dental care austin

Riverside Dental Care

4.1★★★★★47 Google reviews

Dentist · 1400 S Congress Ave, Austin, TX

DirectionsSaveWebsiteCall

PLACE IDChIJN1t_tDeuEmsRUsoyG83frY4

DD. Ruiz1 review · 4 days ago★★★★★

“Called about a service they do not even offer.”

OFF TOPICREMOVED ✓

RECENT REMOVALS

Reviews Google took down after we filed.

Google refused 2 of these first. They came off anyway, one and three days later. Each one checked again on the live listing.

Not a description of a visitLocal restaurant
1 review removed
A two-star review from four months earlier described a dish the kitchen does not serve. We filed it with Google and it came off the listing.
1. Filed 17 Sep
2. Removed 17 Sep
Not a description of a visit · Local restaurant
1 review removed
A two-star review from four months earlier described a dish the kitchen does not serve. We filed it with Google and it came off the listing.
Filed with Google · 17 Sep 2026
Filed directly with Google
Gone from the live listing · 17 Sep 2026
The reported review was removed
How it was confirmed
A fresh read of the live listing on the day, and absent again on an independent pull two days later.
The filing channel was not written down at the time, so this case can show the dates and the outcome but not the route it took.
Fake engagementLocal restaurant
1 of 2 reviews removed
Two one-star reviews posted minutes apart made the same points in the same order. We appealed both under Google's fake engagement policy, and Google took one down and left the other up.
1. Filed 21 Aug
2. Removed 6 Sep
Fake engagement · Local restaurant
1 of 2 reviews removed
Two one-star reviews posted minutes apart made the same points in the same order. We appealed both under Google's fake engagement policy, and Google took one down and left the other up.
Filed with Google · 21 Aug 2026
Appeal on a matching pair
Gone from the live listing · 6 Sep 2026
1 of 2 reported reviews removed
How it was confirmed
Gone from the live listing on the day, and absent again on a fresh pull thirteen days later that still showed the other review of the pair.
Fake engagementGarage cleaning company · Midwest
5 of 6 reviews removed
Six low ratings landed in about a day and a half on a listing that had gone months without one. We filed them together as a single case under Google's fake engagement policy.
1. Filed 16 Aug
2. Google said no 18 Aug
3. Removed 19 Aug
Fake engagement · Garage cleaning company · Midwest
5 of 6 reviews removed
Six low ratings landed in about a day and a half on a listing that had gone months without one. We filed them together as a single case under Google's fake engagement policy.
Filed with Google · 16 Aug 2026
Reported and appealed as one case
Google declined at first · 18 Aug 2026
Gone from the live listing · 19 Aug 2026
5 of 6 reported reviews removed
How it was confirmed
Checked on the live listing, and Google's own report status page stopped listing them.
The owner had also reported these reviews from the listing. Google escalated the sixth, and it is not counted here.
HarassmentLocal retail store
1 review removed
The review attacked the owner by name. We filed on that one review and left the rest of the listing alone, because those came from real customers.
1. Filed 12 Aug
2. Google said no 13 Aug
3. Removed 16 Aug
Harassment · Local retail store
1 review removed
The review attacked the owner by name. We filed on that one review and left the rest of the listing alone, because those came from real customers.
Filed with Google · 12 Aug 2026
Appeal
Google declined at first · 13 Aug 2026
Gone from the live listing · 16 Aug 2026
The reported review was removed
How it was confirmed
Google's own removal notice, then gone from the live listing when it was read again.

Free audit. $150 to $250 per removed review. See full pricing

Run a free audit

0202 WHAT ACTUALLY QUALIFIES

You see which reviews have a case before you pay.

The audit splits your listing into the reviews with a clause behind them and the ones without, so you know where your money goes before you spend it.

STRONGEST CASES

Breaks a published clause

We can name the rule, quote the words that break it, and show what proves it.

The writer says they were never a customer
One person posting from several accounts
A competitor, or someone who worked for you
An advert, a discount code or a link elsewhere
A named employee attacked, or a slur
A review left on the wrong business

HARDER CASES

No clause in the words

We can still report these, and Google decides. They take more work, so they sit higher in the price range.

A complaint about price, the wait or the tone
One star with no words
A review you find unfair that names no rule
Something already reported and refused once

See what can come down before you pay anything.

Free audit, no card
$150 to $250 per review
Charged only after Google removes it

Run a free audit

GOOGLE’S PUBLISHED POLICY

Nine clauses.
Every one written by Google.

These are the only rules a review can be filed under. There is no private list, and we name the one we are using on every case.

01 OF 09

01 · FAKE ENGAGEMENT

The reviewer tells you they were never a customer.

When the reviewer says in their own words that they were never a customer, the review itself is the evidence. No records needed from you.

AAnon1 review · joined this month

★★★★★

“Never been here but my sister says the owner is a crook. Go to 5th Street Dental instead.”

Never a customerNames a competitor

02 · OFF TOPIC

The complaint is about the street, not about you.

A review has to be about an experience at the business. Parking on the road outside, the weather, the council, a neighbouring shop: none of those are the visit, and the review says so itself.

RR. Whitlock4 reviews · 2 weeks ago

★★★★★

“Parking round here is a nightmare and the council does nothing about it. Whole street is a disgrace.”

About the streetNo visit described

03 · ADVERTISING AND SOLICITATION

The review is being used as ad space.

A phone number, a discount code, a link, or a plug for another trade. The clause covers the promotion itself, so it does not matter whether the rest of the review is friendly.

MM. Sandoval1 review · 5 days ago

★★★★★

“Slow service. Anyway, we do mobile detailing, ask for the code on our page and we sort you out cheaper.”

Promotes another tradeCarries an offer

04 · CONFLICT OF INTEREST

It is a former employee, or a competitor, writing as a customer.

The review is about working there or trading against you, not about being served. When the review states the relationship itself, the filing can point straight at those words.

JJ. Byrne2 reviews · a month ago

★★★★★

“Worked here for two years. Management is a joke and they cut corners on everything they touch.”

Former employeeNo visit as a customer

05 · IMPERSONATION

Somebody is posting as you, or as someone they are not.

Accounts that borrow a business name, a staff member's name, or speak on the listing's behalf. We name the account and what it is claiming to be.

FFront Desk1 review · 3 days ago

★★★★★

“Posting on behalf of the practice: we have closed permanently, please do not turn up for appointments.”

Speaks as the businessNot the listing owner

06 · PERSONAL INFORMATION

It publishes somebody's private details.

A home address, a personal phone number, or anything that identifies a member of staff outside work. Google treats this one seriously and the review does not have to be false to break it.

TT. Okafor3 reviews · a week ago

★★★★★

“The manager's home address and personal mobile are in the photos I added, call him yourself and see.”

Publishes private contact detailsIdentifies a staff member

07 · HARASSMENT AND HATE SPEECH

One member of staff is being targeted, over and over.

Abuse aimed at a person rather than an account of a visit, and the pattern matters as much as the wording. Where it is a run of postings we file the pattern, not one line out of it.

AAnon1 review · yesterday

★★★★★

“The one on reception should be sacked and I am going to keep posting this until somebody does it.”

Aimed at one employeeStated intent to repeat

08 · MISINFORMATION

It states something as fact that did not happen.

This one is not settled by the wording, so it is the clause where we need your side: the inspection record, the booking, the invoice. With that in hand it is a strong filing, and without it we would be asking Google to take our word for it.

DD. Marsh1 review · 3 weeks ago

★★★★★

“They got shut down by the health inspector last year, look it up before you book.”

Checkable against your recordsNeeds your side

09 · RESTRICTED CONTENT

It is about goods Google will not carry reviews of.

Regulated products, and reviews that describe getting around the rules on them. The clause is about the subject matter, so a five star review can break it just as easily as a one star.

KK. Doyle1 review · 6 days ago

★★★★★

“Come here for cheap prescription medication, no script needed, they never ask.”

Regulated goodsDescribes avoiding the rules

0303 HOW IT WORKS

You are only in two of these.

Nothing is filed without your say-so on that review, and nothing goes to Google without a person reading it first.

01YOUR MOVE
The free audit
We pull your lowest-rated reviews, up to fifty of them, and read each one against Google's published clauses.
- No card, no account
- You keep the written sheet
- A reply draft for the rest
02YOUR MOVE
You authorise the case
You see the exact filing before it goes. Nothing leaves without your say-so on that specific review.
- One review at a time
- Manager access, never Owner
- You can take the access back whenever
03OUR MOVE
We file it
A person reads the review, the clause and the evidence together, then submits it in Google's own channel.
- The clause quoted
- Your evidence set out
- The reference recorded
04OUR MOVE
We confirm and bill
We check the live listing rather than a notification, then write the invoice. Only then.
- Checked on the profile itself
- One line per removal
- Nothing owed if it stays

01YOUR MOVE

The free audit

We pull your lowest-rated reviews, up to fifty of them, and read each one against Google's published clauses.

No card, no account
You keep the written sheet
A reply draft for the rest

02YOUR MOVE

You authorise the case

You see the exact filing before it goes. Nothing leaves without your say-so on that specific review.

One review at a time
Manager access, never Owner
You can take the access back whenever

03OUR MOVE

We file it

A person reads the review, the clause and the evidence together, then submits it in Google's own channel.

The clause quoted
Your evidence set out
The reference recorded

04OUR MOVE

We confirm and bill

We check the live listing rather than a notification, then write the invoice. Only then.

Checked on the profile itself
One line per removal
Nothing owed if it stays

FREE, AND IT NAMES THE CLAUSE

Put your listing
to the test

Your lowest rated reviews, read one at a time.

No card, no account. You keep the written sheet.

0707 FREE TOOLS

Start with one review, then let the free audit read the rest.

Paste a review into the checker and it names which of Google’s published clauses its wording touches. No account and nothing to pay. The free audit then reads every review on your listing, including what the words alone cannot show.

FREE TOOL · NOTHING IS UPLOADED

THE REVIEW, WORD FOR WORD

Paste the review text here. Leave out the reviewer’s name, the tool does not need it.

Check this reviewRuns in your browser. Nothing leaves this page.

Maps to a published clause/policy/conflict-of-interest

Conflict of interest

The wording claims a professional relationship with the trade rather than a customer experience, which is what this clause covers.

WHAT A REPORT ON THIS WOULD NEED

A positive review from the same account for a competitor nearby
Employment records showing when the reviewer left
Trade vocabulary an ordinary customer would not use

A match here is a reading, not a decision. Google makes the final call on every filing.

THE OTHER ANSWER

No clause in the wording alone.

Being unfair, wrong or badly written is not a clause. When the checker finds none in the words it says so. The reviewer’s profile and the timing are not in the words, and the free audit reads those too.

No published clause matches this wording on its own.

See the policy checker at work

FREE TOOLPolicy checkerPaste a review, see which clauses it touches and the words that carry them.repushield.app/tools/google-review-policy-checker FREE TOOLRating calculatorWork out what one more one-star costs you, and how many it takes to climb back.repushield.app/tools/google-review-rating-calculator FREE TOOLThe clause libraryAll nine clauses we file under, in plain English, with what each one actually covers.repushield.app/policy

0808 QUESTIONS

Answered in full, not in a pill.

How much does it cost?
The audit is free. A removal is $150 to $250 per review, set by how hard that case is, and it is charged only after Google takes the review down.
How long does Google take?
According to Google's help page on reporting reviews, "Review evaluation typically takes several days" (support.google.com/business/answer/4596773). Google commits to no date beyond that, and we have not measured one, so we do not promise one. You hear from us when the decision lands.
Do you need my Google password?
Never. You add us as a Manager on your Business Profile, which is a switch inside Google that you turn on and can take back at any moment. Manager, never Owner, and we never post as you.
How many of my reviews will qualify?
Nobody can give you a number before reading them. The audit is free precisely so you see the clause and the price for each flagged review before you spend anything.
Can you get me more good reviews instead?
No, and we would not take that work. Manufacturing reviews breaks the same policies we file under, and it would leave your listing in worse shape than the review you wanted gone.
What do you need from me to start?
The link to your Google Business Profile. The audit runs on what is already public, and the sheet comes back in a couple of minutes.

Show 6 more questions

Is any of this against Google's rules?
No. Every case goes through Google's own published channels, under a clause Google published, from an account that states it is the listing's manager. There are no fake flags and no second accounts.
Do I pay extra for the appeal?
No. The single appeal each review is allowed is included in its price rather than sold to you afterwards, and a filing Google declines costs you nothing.
Can you remove a review from a real customer?
Google's policy protects an honest account of a real visit, and we will not invent a clause for one. Whether a review is that takes more than its words: the reviewer's profile, the timing and your own records all count, and the free audit reads each one. Every filing names the clause it relies on, and Google makes the final call.
Who actually does the filing?
A person. The model scores each review, then someone reads the score, the review and the clause together before a single case leaves. That is not a setting you can switch off.
What happens after an appeal is refused?
We tell you plainly. Google allows one appeal per review and calls its decision final, so filing the same review past that point does not help. The rungs after it are different channels, not the same one again.
Do you watch my listing afterwards?
There is no monitoring subscription. There is no subscription and nothing that renews. Every removal is paid per review, only after Google removes it. An audit runs when you or we start one. If a new review appears later, run the free audit again.

See full pricing

FREE AUDIT · NO ACCOUNT · NOTHING TO PAY

Find out which of your
reviews break a rule.

Paste the listing link. We read your lowest-rated reviews, name the clause where there is one, and say so plainly where there is not.

Run a free audit Talk to us

Google makes the final call on every removal.

TWO THINGS WE PUT IN WRITING

You see the filing before it goes
The exact words, on the review it is about, before anything is sent.
No invoice unless it is gone
We check the live listing, not a notification, before a bill is written.

Google makes the final call on every removal.

Google review removal. Pay only when Google removes it.

Reviews Google took down after we filed.

1 review removed

1 of 2 reviews removed

5 of 6 reviews removed

1 review removed

You see which reviews have a case before you pay.

Breaks a published clause

No clause in the words

See what can come down before you pay anything.

Nine clauses. Every one written by Google.

The reviewer tells you they were never a customer.

You are only in two of these.

The free audit

You authorise the case

We file it

We confirm and bill

The free audit

You authorise the case

We file it

We confirm and bill

Put your listing to the test

Start with one review, then let the free audit read the rest.

Conflict of interest

No clause in the wording alone.

Answered in full, not in a pill.

How much does it cost?

How long does Google take?

Do you need my Google password?

How many of my reviews will qualify?

Can you get me more good reviews instead?

What do you need from me to start?

Is any of this against Google's rules?

Do I pay extra for the appeal?

Can you remove a review from a real customer?

Who actually does the filing?

What happens after an appeal is refused?

Do you watch my listing afterwards?

Find out which of your reviews break a rule.

Nine clauses.
Every one written by Google.

Put your listing
to the test

Find out which of your
reviews break a rule.